we care about our user

If there is any damage or defect on the products, users can return the product within 7 days of the purchase date. Please follow the following instructions for returning.

step 1

Remain in Original Condition

The product must be packed in its original packaging. Without the original packaging, we will not be able to accept your return.

*Please note that if there are any obvious scratches or stains on the product, which make it unable to be sold as the new product again, we will not be able to accept the item and make the refund.

step 2

Contact Us for Return Label

Contact support@zoowork.co with your order number and the reason for the return.

We will provide the return label to you after the packaging is done. Please print it out and place the label on the package. After that, we'll contact you and let you know the next steps.

*Please kindly note that the customer will be responsible for paying the shipping fee and slotting fee ( total CAD$100 ) for the return.

step 3

Refund Fulfillment

Once we receive the package and confirm that all the items and packaging are intact, we will exclude the shipping and slotting fee from the total order amount and make a refund to you.

Please note that it may take some time for the refund to appear on your account.

The return process may be time-consuming, and there may be chances that the product or the package may be damaged during its return shipment, which may disqualify the item from the quality standard.